FAQs

So you've made an order? Welcome to the MC Magnetic Blocks family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via various delivery partners, and then they should be safely in your patiently waiting hands within 7-14 business days*As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey

Although we require a signature on delivery this is at the discretion of the delivery driver and they may leave your package in a safe place. or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery- if you opt for 'Authority To Leave' yourself, we are not responsible for the package in the rare case it is missing or stolen.

*Please note: al shipping timeframes are from the advertised date of dispatch. should your item have a pre-order date (advised next to the product name in brackets, this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there's no date next to the product name, you're in luck - it's ready to go!

We ship our products to numerous countries, ensuring that little ones everywhere can experience the love and joy that our products bring. Rest assured, wherever you are, MC Magnetic Blocks is ready to deliver happiness to your doorstep!

At MC Magnetic Blocks, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email or give us a call. We're more than happy to help you with anything you need!

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible, Any exclusions will be called out on product pages and / or at check out. To be eligible for a return.
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order
2. Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note:If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing

We know the drill - you've been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people.You can certainly refund anything you order from us fora full refund, provided it is returned within 30 days.
Please send us an email at minecraftmagneticblocks@outlook.com to start the return process
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
*Please note: f you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing

At MC, we currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.

Woo, it's on sale - so you're basically saving money (at least, that's what we tell ourselves when something is on sale). Simply head to the checkout and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click'Apply!

This is offer before the payment page so you're totally aware of how much you can save.

*Please note: Only one discount code can be used per order. lf you are purchasing multiple bundles and discounts, we suggest placing separate orders, Strike through prices may consider the discount code mentioned in the descrpition. Please check email offers for which items the code is applicable for (eg.specific products only).